FAQs about a visit to the Villeroy & Boch Experience

You can find answers to frequently asked questions about the Villeroy & Boch Experience here. For any other questions, please get in touch using the contact form or by phone. We are available to take your calls from Monday to Friday, 8 am to 4 pm.

General information about the Villeroy&Boch Experience

When will the Villeroy & Boch Experience open?

Opening of the Villeroy & Boch Experience is planned for autumn 2024.

What are the opening hours of the Villeroy & Boch Experience?

You can find the opening hours of the Villeroy & Boch Experience and the outlet on the Prices & Opening Hours page. Last admission to the Villeroy & Boch Experience is one hour before it closes.

Where can I park when I visit the Villeroy & Boch Experience? Are there parking charges?

Over 100 free car parking spaces are available for visitors directly in front of the building. Charging stations for electric cars and bicycle parking facilities are also available. Coaches can stop for short periods at the bus stop on the Villeroy & Boch Experience grounds. Buses and campervans can be parked in nearby public car parks.

It is worth visiting the Villeroy & Boch Experience on rainy days?

The Villeroy & Boch Experience is a great place to visit in any weather. An exhibition area of over 2,000 square metres and varied presentations invite you to step into the Villeroy & Boch world and explore all the facets of the company. The outlet on the ground floor of the building also offers an ideal opportunity to browse and shop in an area of over 900 square metres.

Is the Villeroy & Boch Experience suitable for children? What offers are there for them? Are there any playgrounds nearby?

Our exhibition has a lot for children to explore and discover. School classes are also very welcome. For school outings or class trips, please use our group enquiry form.
We offer a special admission price for families with a family ticket valid for 2 adults and 2 children. You can book your family ticket from autumn 2024 very conveniently online to avoid waiting at the ticket desks on site. Admission is free for children up to and including 6 years of age.
An attractive play area can be found in Mettlach town centre which is a short walk away through the Abbey park.
Lifts are available for easy access to the Villeroy & Boch Experience with a pram. An accessible toilet with baby changing facilities is also available.

About your visit

How much time should I plan for my visit to the Villeroy & Boch Experience?

To explore every space at your leisure and make the most of the experience, it is a good idea to allow around 2 hours for your visit. We recommend planning a little more time to browse the 900-square-metre outlet on the ground floor of the Villeroy & Boch Experience or to visit our Abbey Park.

What languages are available in the exhibition?

The Villeroy & Boch Experience is available in German, English and French.

Is there an audio guide in the Villeroy & Boch Experience? Can I book a guided tour?

Our exhibition is intuitive and designed to be self-explanatory to allow you to explore the presentations at your own pace. We therefore do not offer an audio guide or guided tours.
Tours for visitors with visual impairments can be booked on request. Please use our contact form to enquire.

Can I take photos in the Villeroy & Boch Experience?

We would be very happy for you to take photos in the Villeroy & Boch Experience and post them on social media. If you use #yesvb, your photos could be featured on Villeroy & Boch’s websites. You can find the Terms of Use here.

Can I smoke on the Villeroy & Boch site?

No smoking whatsoever is permitted in the building of the Villeroy & Boch Experience. Visitors may smoke only in designated and clearly marked outdoor areas.

I have lost something during my visit to the Villeroy & Boch Experience. Who can I contact?

Any forgotten items are taken to our lost property office. Our team will be happy to help you find your personal items. Get in touch with us using the contact form or by phone on (+49) 06864 / 811302.

Information on accessibility

My mobility is restricted/I use a wheelchair/we are bringing a pram. Is the Villeroy & Boch Experience easily accessible for me/us?

The Villeroy & Boch Experience and the outlet are easily accessible. Visitors with restricted mobility, who use a wheelchair or have a pram can access the Villeroy & Boch Experience easily using the lifts. An accessible toilet is also available.

Are there special tours for people with visual impairments?

Yes, we offer tours for people with visual impairments on request. To arrange a tour, please get in touch using our contact form.

I have a hearing aid. Does the Villeroy & Boch Experience have hearing induction loops?

Yes, the reception and areas with a high proportion of audio content have hearing induction loops.

Outlet shopping in Mettlach

Is there an outlet or a shop in the Villeroy & Boch Experience? Where is the outlet centre located?

The construction of the Villeroy & Boch Experience includes the creation of a new 900-square-metre Villeroy & Boch outlet on the ground floor of the building. The current Villeroy & Boch outlet centre is located in Mettlach town centre.

What are the opening hours of the outlet?

You can find the opening hours of the outlet here.

Tickets&offers

Can I buy entrance tickets for the Villeroy & Boch Experience online or at the desk when I arrive?

From autumn 2024, you can purchase your ticket on site or conveniently in our online ticket shop. The online ticket gives you direct access to the Villeroy & Boch Experience – with no need to wait at the ticket desk.
For groups of 10 people or more, please use the group enquiry form.
More information can be found here.

I would like to give someone a visit to the Villeroy & Boch Experience as a gift. Can I purchase a voucher?

If you would like to purchase a visit to the Villeroy & Boch Experience as a gift, you can buy tickets on site or online in our ticket shop from autumn 2024. We do not offer special gift vouchers.

I am a tour operator/I am planning a visit with a group. Does the Villeroy & Boch Experience have special offers for groups?

Whether a tour group, class trip, family outing or club event – a special ticket price is available for groups of 10 people or more. We will be pleased to send you a quotation and a tailored visit plan. Please use our group enquiry form.

Is there a café or a restaurant in the Villeroy & Boch Experience?

A wide selection of cafés and restaurants can be found in the nearby town centre. You can walk to the town centre through the redesigned Abbey Park.

What is the Villeroy & Boch La Cuisine culinary studio? Can I book a cookery lesson in La Cuisine?

The Villeroy & Boch La Cuisine is a modern culinary studio with an exceptional atmosphere. It is located in the vaulted cellar of the Old Abbey in Mettlach.
Cookery lessons in La Cuisine can be booked directly in the La Cuisine Online Shop buchen.
For groups of up to 16 people, you can request an individual lesson date. Use the La Cuisine Gruppenanfrage.

Is there any accommodation available in Mettlach and the surrounding area?

The nearby Saareck Castle offers lovingly designed rooms in a stylish castle atmosphere on the other side of the Saar just 5 minutes’ drive away.
Details of other hotel accommodation in Mettlach and the surrounding area can be found on the usual booking portals.

Frequently Asked Questions

General information about the Villeroy&Boch Experience

About your visit

Information on accessibility

Outlet shopping in Mettlach

Tickets&offers

We look forward to seeing you!

Visit the Villeroy & Boch website: